How Literally Works with Clients

The main thing that we value in our interactions with clients is transparency. Transparency about expectations so we can be transparent about our capabilities.

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Our Process for Working with Clients

In the further interest of transparency, we’re describing our entire onboarding process as it stands today. While things occasionally deviate, you might find it helpful to see the whole thing laid out. Hopefully, this gives you a better idea of what to expect as you consider or start your engagement with Literally.

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1. Discovery Call

Before starting with a new client, we want to ensure we’re the right fit for each other. In a 30-minute discovery session, we’ll discuss your business’s current state, content goals, and the types of content you’d like to create.

This call gives us the chance to understand your needs and share how we can help. After the session, we’ll follow up with tailored samples of our various content types, a proposal for the next steps, or, if we’re not the right fit, a referral to a trusted content provider who is.

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2. Project Discovery

This is the part where we learn about the project and get access to the code. We also define the strategy, needs, and deliverables.

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3. Project Agreement

In this phase, we work together to outline the project’s scope, deliverables, and expectations, creating a shared understanding of how we’ll move forward.

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3.1 Statement of Work

The Statement of Work defines the key details of the project, including:

• Project Scope: A detailed description of the work to be performed.
• Deliverables: Tangible outcomes or products to be provided.
• Timeline: A project schedule, including milestones and deadlines.
• Requirements: Specific needs or conditions that must be met.
• Pricing or Cost Estimates: A breakdown of expenses and payment terms.
• Roles and Responsibilities: Who is responsible for each task.
• Acceptance Criteria: How the work will be evaluated and approved.

This document serves as a roadmap for the project, aligning expectations between both parties.

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3.2 Non-Disclosure Agreement (NDA)

We take confidentiality seriously. If required, we’ll establish an NDA to protect sensitive information shared during the project. This agreement ensures that your intellectual property, data, and proprietary information remain secure.

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4. Onboarding

We onboard ourselves into your project, receive the necessary credentials,  set up the development environments on our machines, and take a deeper dive into the code and any existing documentation available.

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5. Platform Setup (Optional)

If there is no existing documentation, we set up our own Docusaurus instance with the necessary configuration. If an existing documentation platform exists, e.g., Notion, Confluence, etc., then we get the required credentials and start organizing it to fit our needs.

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6. Production

With everything set up, we transition into the production phase, where we focus on delivering the content we’ve agreed upon. Depending on the deliverables outlined in the Statement of Work, you’ll receive high-quality content consistently and on time.

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6.1 Deliverables and Timelines

We ensure that all content is delivered according to the schedule we’ve agreed upon. Whether it’s technical documentation, blog posts, or other deliverables, you can count on timely and professional output.

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6.2 Regular Updates

Throughout the production process, we keep you in the loop with regular updates. You’ll always know the status of your content, upcoming deliverables, and any potential adjustments.

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6.3 Exceptional Quality

Our editors ensure every piece of content is accurate, meets high-quality standards, and is consistent in tone and style.

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